Privacy Policy

Last updated: January 2026

Clinifly (“we”, “our”, or “us”) operates the Clinifly mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using Clinifly, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use the Service:

• Name and surname

• Email address

• Phone number

• Clinic information (for clinic/admin accounts)

This information is required to create and manage user accounts and to enable communication within the Service.

1.2 Health-Related Information

Clinifly is designed for healthcare and medical coordination purposes. With user consent, we may process limited health-related data, including but not limited to:

• Treatment information shared by clinics

• Medical images, photos, or documents uploaded by users

• Appointment details and treatment status

• User-provided health-related notes or descriptions

Health data is processed solely for the purpose of providing the Service and is not used for advertising or marketing.

Uploaded medical images, photos, and documents are accessible only to authorized users (clinics and patients involved in the care process) and are protected with appropriate security measures.

1.3 In-App Communications

Clinifly enables communication between clinics and patients. We may process and store:

• In-app messages exchanged within the Service

These messages are used exclusively to enable communication and are not shared with third parties for advertising or marketing purposes.

1.4 Technical and Usage Data

We may automatically collect certain technical information, including:

• Device information (operating system, app version)

• IP address

• Log data, crash reports, and performance metrics

This information is used solely for security, analytics, troubleshooting, and service performance purposes.
We do not use IP-based location data for advertising, tracking, or personalization.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Clinifly Service

• Authenticate users and manage accounts

• Enable communication between clinics and patients

• Manage appointments and treatment workflows

• Improve app stability, performance, and functionality

• Ensure security, prevent fraud, and debug technical issues

• Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on one or more of the following legal bases:

• Your consent

• Performance of a contract (providing the Service)

• Compliance with legal obligations

• Legitimate interests (security, service improvement, and reliability)

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share data only in the following limited circumstances:

• With trusted service providers (such as hosting or infrastructure providers) who process data on our behalf

• When required by law, regulation, or legal process

• To protect the rights, safety, and security of users and the Service

All service providers are contractually required to protect your data and use it only for authorized purposes.

We do not use personal or health-related data for advertising, marketing, profiling, or resale.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure data transmission (HTTPS)

• Access controls and authorization mechanisms

• Limited access to sensitive data

• Regular security practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain personal and health-related data only for as long as necessary to:

• Provide the Service

• Meet legal and regulatory requirements

You may request deletion of your account and associated data at any time.

Account and data deletion requests can be submitted via:
https://www.clinifly.net/account-deletion

Upon verification, your account and associated data will be deleted within a reasonable timeframe, except where retention is required by law.

7. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

To exercise your rights, please contact us using the details below.

8. Children’s Privacy (COPPA)

Clinifly is not intended for children under the age of 13.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your data may be processed on servers located outside your country of residence. When data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Push Notifications

If you enable push notifications, we may send notifications related to:

• App functionality

• App messages

• Appointments or updates

You can disable notifications at any time through your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: admin@clinifly.net
Website: https://www.clinifly.net